Investigation of AML Cases — Manual vs. Automation

AML Watcher, in collaboration with Sumsub, hosted an expert-led webinar focused on one of the most critical challenges facing AML teams today: determining where automation adds value and where human judgment remains essential in AML investigations.

The session explored the limitations of fully manual case handling, including inconsistency, rising operational costs, and scalability constraints, alongside the practical challenges of automation, such as model explainability, regulatory acceptance, and false positives. Speakers shared real-world perspectives on how leading organizations are designing hybrid investigation workflows that combine technology with expert oversight.

Participants were guided through the anatomy of a real AML case, examining key decision points where manual review is necessary versus where automation can meaningfully reduce investigation time and effort. The discussion also covered strategies to lower false positives, improve investigation turnaround times, and define KPIs that accurately measure AML performance and effectiveness.

Real use cases from fintech and banking teams illustrated how modern AML stacks are evolving, including the role of rule engines, investigation blueprints, and machine learning in building scalable and regulator-aligned AML operations. The session concluded with forward-looking insights into how AML technology is expected to evolve and what compliance teams should prepare for next.

Designed for mid-to-senior AML and compliance professionals across fintechs, banks, and payment providers, the webinar provided practical guidance grounded in operational reality. Attendees who joined the live session also received a certificate of attendance.